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Customer Service

Stone Harbor Hardware prides itself on fully responsive customer service. We think you'll love our products and your experience with us. If your order doesn't go as smooth as you'd like, we are here to help.

You may return an item for a refund of the total purchase price of the items within 30 days of delivery; all you need to do is ship the item back to us with the RMA (Return Merchandise Authorization) number. Return credits are issued within 48 hours once the item is received and inspected.

Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way).

To receive your RMA and further instructions, visit our returns page.